I make a phone call and you give me all the advice straight away. That’s just what you want. All friendly. You reply to me as soon as you get the information.

Good very relieved at the small amount of tax to pay quite happy. Very friendly welcoming, couldn’t fault it

Very helpful, very friendly, take away all my worries. Nice to be known as a person not a number.

Always polite and efficient. Fast at getting back to me. Always get a warm welcome.

Absolutely brilliant, perfect. It’s dead easy, it’s simple. I don’t have to do a lot. I like that! No complaints at all.

Relaxed, really nice atmosphere, genuinely put at ease, lovely environment, all pleasant, just like talking to your brother or sister, a relative, just well known. All pleasant. Ecstatic with refund.

Good, quick response. Don’t tend to need too much. Clearly explained.

Easy and approachable. Lots of skilled advice. Teas always on the go! Like the fact that you walk straight into the office, no reception desk.

Efficient, all right for me, not problems. Easy to get on with and you make it easy for me. It’s NOT Double Dutch. You’re friendly and break it down for me.

Good friendly service, easy to get hold of. Does what it says on the tin!