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Friendly. Always get an appointment. A person is always at the end of the phone. Always very polite and offer a drink. Everything is explained clearly.

I’ve got your number on my phone! Staff are very polite. Nice easy and straightforward. Always looked after. Don’t really have to do a lot, which I like.

I make a phone call and you give me all the advice straight away. That’s just what you want. All friendly. You reply to me as soon as you get the information.

Excellent, can’t fault you for anything. Always good on the phone.

Good, quick response. Don’t tend to need too much. Clearly explained.

Faultless, you’ve never given me any grief. Always done the books, always give me something back.

When I ring up they are always friendly, courteous and give an answer quickly. Really good friendly service. Like the fact that they are not so big. Not left out in the cold, like just a number.

Easy and approachable. Lots of skilled advice. Teas always on the go! Like the fact that you walk straight into the office, no reception desk.

Good friendly service, easy to get hold of. Does what it says on the tin!

Very pleasant staff. Everythings explained in layman’s terms. Happy with what you do for me. Everyone is very nice to me whether on phone, email or in person.