Helpful, good feedback, even though the books are already processed you are aware of my business. Team are always courteous whether on phone or in person. The business is inspiring.

Very good, easy going. Approachable, flexible and professional. A good company and nice coffee and cream cakes!

Efficient, all right for me, not problems. Easy to get on with and you make it easy for me. It’s NOT Double Dutch. You’re friendly and break it down for me.

Easy to get hold of. Quick responses. Speak plain English. Always explains things easily to me. If I don’t get it you explain things in a different way so I do get it.

Friendly, easy going and speaks plain English.

Very good. Spends time with me. Time is not an issue. Doesn’t rush you out of the door. Good information and answers all the questions asked. Very good overall. Excellent.

When I ring up they are always friendly, courteous and give an answer quickly. Really good friendly service. Like the fact that they are not so big. Not left out in the cold, like just a number.

All very polite on the phone, all very nice. Very different to the people I normally ring. Extremely helpful, I came to you with a massive problem, you put my mind at ease and were really helpful. Good price as well. Felt a great deal of trust as soon as I walked through the door. Feels very one on one. Makes it a lot easier. Not rushed out the door.

Easy. Do what I ask you to do. You keep it simple. I’m more than happy with the service I receive. Always on the end of the phone to help. Sort out any uncertainty with Inland Revenue.

What I like is the the friendly approach. Don’t feel like a statistic. Feel like I’m being looked after on a personal level. Go out of your way so that you fit into my time frame.