Quite a happy team, great attitude, all have smiles on faces. Advice has sunk in – all gone in. I understand what I’ve done, what I should have done, what I shouldn’t have done. Feel apprehensive about the future but looking to receiving more good advice.

Brilliant. Can’t fault anything. Always pleasant. Ask a question and get the right answer. Feel like I’ve known them for years. Under no pressure to sign and go away. Always ask if I would like a drink.

Received an excellent service. I never have to wait very long to receive information. Approachable, efficient and quick responses. It’s great to be able to get an answer. Somewhere else I found I never could. Tone of emails are great as you understand what’s going on.

Friendly, informative. Atmosphere is nice. It’s a personal atmosphere and makes us feel important.

Do what’s required. Quick turnaround. No problems. Efficient.

Do a cracking job, good cup of coffee. Friendly, is great.

Friendly. Always get an appointment. A person is always at the end of the phone. Always very polite and offer a drink. Everything is explained clearly.

Understanding and go the extra mile to help. Easy to understand and explanations are clear. Very good staff, very pleasant, helpful, welcoming and a good cup of coffee. Saved me a lot on my tax and can trust them.

Easy to get hold of. Quick responses. Speak plain English. Always explains things easily to me. If I don’t get it you explain things in a different way so I do get it.

I make a phone call and you give me all the advice straight away. That’s just what you want. All friendly. You reply to me as soon as you get the information.