Relaxed, really nice atmosphere, genuinely put at ease, lovely environment, all pleasant, just like talking to your brother or sister, a relative, just well known. All pleasant. Ecstatic with refund.

Very helpful, very accommodating. Makes things easy. Explains things well in layman’s terms.

Good very relieved at the small amount of tax to pay quite happy. Very friendly welcoming, couldn’t fault it

Friendly and approachable. Clear explanations and precise. Worth listening to the explanations as ignoring the advice can be costly. Everyone speaks to me. Professional organisation. Immediately feel part of the organisation. Made to feel very welcome.

Easy. Do what I ask you to do. You keep it simple. I’m more than happy with the service I receive. Always on the end of the phone to help. Sort out any uncertainty with Inland Revenue.

Very happy with the service I receive. You do everything for me. I do nothing myself. I’ve got no worries at all. Everything is sorted for me. You can always get hold of someone and receive good advice quickly. Very happy

Much friendlier than previous accountants. Pleasant when meeting. Monthly standing order is great. Lovely and really friendly staff either in person or on the phone. Phone answered straight away. Always have a laugh.

Efficient, all right for me, not problems. Easy to get on with and you make it easy for me. It’s NOT Double Dutch. You’re friendly and break it down for me.

Welcoming, friendly staff and pretty easy going. If I have any questions you can answer them. Easy to understand everything we talk about. Happy with the service.

Always upbeat, jolly. You can have a laugh. Absolutely fine team.