Easy to get hold of. Quick responses. Speak plain English. Always explains things easily to me. If I don’t get it you explain things in a different way so I do get it.

Always upbeat, jolly. You can have a laugh. Absolutely fine team.

Very efficient, simple to understand

Excellent, great, friendly, clear, concise plain speaking.

I make a phone call and you give me all the advice straight away. That’s just what you want. All friendly. You reply to me as soon as you get the information.

Good, quick response. Don’t tend to need too much. Clearly explained.

All very polite on the phone, all very nice. Very different to the people I normally ring. Extremely helpful, I came to you with a massive problem, you put my mind at ease and were really helpful. Good price as well. Felt a great deal of trust as soon as I walked through the door. Feels very one on one. Makes it a lot easier. Not rushed out the door.

Very good, easy going. Approachable, flexible and professional. A good company and nice coffee and cream cakes!

When I ring up they are always friendly, courteous and give an answer quickly. Really good friendly service. Like the fact that they are not so big. Not left out in the cold, like just a number.

Excellent, can’t fault you for anything. Always good on the phone.