Friendly and approachable. Clear explanations and precise. Worth listening to the explanations as ignoring the advice can be costly. Everyone speaks to me. Professional organisation. Immediately feel part of the organisation. Made to feel very welcome.

I’ve got your number on my phone! Staff are very polite. Nice easy and straightforward. Always looked after. Don’t really have to do a lot, which I like.

Easy to get hold of. Quick responses. Speak plain English. Always explains things easily to me. If I don’t get it you explain things in a different way so I do get it.

Very friendly, always relaxed. Ring up and ask any questions. Professional and “down to earth”. Checks to make sure everything is okay. Explain issues well. Reliable and consistent. Engaged in the local community.

Very easy to work with. Efficient. Always on the end of the phone if I have a query. Very reasonable price wise.

Good, quick response. Don’t tend to need too much. Clearly explained.

When I ring up they are always friendly, courteous and give an answer quickly. Really good friendly service. Like the fact that they are not so big. Not left out in the cold, like just a number.

Excellent, great, friendly, clear, concise plain speaking.

Very good, I look forward to our chats, I really do. Some people are really hard to talk to but you’re so easy to talk to. Very polite, kind and a happy team.

Very good, Always been good service. Very pleased.