Faultless, you’ve never given me any grief. Always done the books, always give me something back.

I’ve got your number on my phone! Staff are very polite. Nice easy and straightforward. Always looked after. Don’t really have to do a lot, which I like.

Always found everything  perfectly acceptable. Always happy to recommend you. Always pleasant helpful, if don’t know answer find out fairly quickly. If they say they are going to return a call they do, unlike some companies!

What I like is the the friendly approach. Don’t feel like a statistic. Feel like I’m being looked after on a personal level. Go out of your way so that you fit into my time frame.

When I ring up they are always friendly, courteous and give an answer quickly. Really good friendly service. Like the fact that they are not so big. Not left out in the cold, like just a number.

Always upbeat, jolly. You can have a laugh. Absolutely fine team.

Excellent, great, friendly, clear, concise plain speaking.

Very good, Always been good service. Very pleased.

Friendly, informative. Atmosphere is nice. It’s a personal atmosphere and makes us feel important.

Received an excellent service. I never have to wait very long to receive information. Approachable, efficient and quick responses. It’s great to be able to get an answer. Somewhere else I found I never could. Tone of emails are great as you understand what’s going on.