Good, quick response. Don’t tend to need too much. Clearly explained.

Very friendly, always relaxed. Ring up and ask any questions. Professional and “down to earth”. Checks to make sure everything is okay. Explain issues well. Reliable and consistent. Engaged in the local community.

Do a cracking job, good cup of coffee. Friendly, is great.

Understanding and go the extra mile to help. Easy to understand and explanations are clear. Very good staff, very pleasant, helpful, welcoming and a good cup of coffee. Saved me a lot on my tax and can trust them.

When I ring up they are always friendly, courteous and give an answer quickly. Really good friendly service. Like the fact that they are not so big. Not left out in the cold, like just a number.

Really good. Warm. Not typical accountancy. Always offer me a drink. Polite. Know what they can do for you.

Friendly and approachable. Clear explanations and precise. Worth listening to the explanations as ignoring the advice can be costly. Everyone speaks to me. Professional organisation. Immediately feel part of the organisation. Made to feel very welcome.

Excellent, great, friendly, clear, concise plain speaking.

Easy and approachable. Lots of skilled advice. Teas always on the go! Like the fact that you walk straight into the office, no reception desk.

Friendly, kind, a good cup of tea. Helpful. Easy access. Always feel welcomed. Happy with my tax repayment. Good atmosphere. Very helpful. It was a scary experience with HMRC. I feel I know what I’m doing.