Friendly, kind, a good cup of tea. Helpful. Easy access. Always feel welcomed. Happy with my tax repayment. Good atmosphere. Very helpful. It was a scary experience with HMRC. I feel I know what I’m doing.

Always polite and efficient. Fast at getting back to me. Always get a warm welcome.

Do what’s required. Quick turnaround. No problems. Efficient.

Efficient, all right for me, not problems. Easy to get on with and you make it easy for me. It’s NOT Double Dutch. You’re friendly and break it down for me.

Friendly, informative. Atmosphere is nice. It’s a personal atmosphere and makes us feel important.

Easy to get hold of. Quick responses. Speak plain English. Always explains things easily to me. If I don’t get it you explain things in a different way so I do get it.

What I like is the the friendly approach. Don’t feel like a statistic. Feel like I’m being looked after on a personal level. Go out of your way so that you fit into my time frame.

Excellent, can’t fault you for anything. Always good on the phone.

Very friendly, always relaxed. Ring up and ask any questions. Professional and “down to earth”. Checks to make sure everything is okay. Explain issues well. Reliable and consistent. Engaged in the local community.

Absolutely brilliant, perfect. It’s dead easy, it’s simple. I don’t have to do a lot. I like that! No complaints at all.