Easy to get hold of. Quick responses. Speak plain English. Always explains things easily to me. If I don’t get it you explain things in a different way so I do get it.

Absolutely brilliant, perfect. It’s dead easy, it’s simple. I don’t have to do a lot. I like that! No complaints at all.

Do what’s required. Quick turnaround. No problems. Efficient.

Always upbeat, jolly. You can have a laugh. Absolutely fine team.

Efficient, all right for me, not problems. Easy to get on with and you make it easy for me. It’s NOT Double Dutch. You’re friendly and break it down for me.

Very helpful, very friendly, take away all my worries. Nice to be known as a person not a number.

Really good. Warm. Not typical accountancy. Always offer me a drink. Polite. Know what they can do for you.

What I like is the the friendly approach. Don’t feel like a statistic. Feel like I’m being looked after on a personal level. Go out of your way so that you fit into my time frame.

Friendly, informative. Atmosphere is nice. It’s a personal atmosphere and makes us feel important.

Easy and approachable. Lots of skilled advice. Teas always on the go! Like the fact that you walk straight into the office, no reception desk.