Very good, I look forward to our chats, I really do. Some people are really hard to talk to but you’re so easy to talk to. Very polite, kind and a happy team.

Absolutely brilliant, perfect. It’s dead easy, it’s simple. I don’t have to do a lot. I like that! No complaints at all.

I make a phone call and you give me all the advice straight away. That’s just what you want. All friendly. You reply to me as soon as you get the information.

Welcoming, friendly staff and pretty easy going. If I have any questions you can answer them. Easy to understand everything we talk about. Happy with the service.

Friendly, easy going and speaks plain English.

Easy and approachable. Lots of skilled advice. Teas always on the go! Like the fact that you walk straight into the office, no reception desk.

When I ring up they are always friendly, courteous and give an answer quickly. Really good friendly service. Like the fact that they are not so big. Not left out in the cold, like just a number.

Wonderful, helpful with tax. Made things simple so I can understand it as it’s important to me. Charming with cup of tea when I walk through the door. Very friendly team.

Excellent, great, friendly, clear, concise plain speaking.

Always upbeat, jolly. You can have a laugh. Absolutely fine team.