Friendly, easy going and speaks plain English.

Always upbeat, jolly. You can have a laugh. Absolutely fine team.

Good, quick response. Don’t tend to need too much. Clearly explained.

Efficient, all right for me, not problems. Easy to get on with and you make it easy for me. It’s NOT Double Dutch. You’re friendly and break it down for me.

Friendly and approachable. Clear explanations and precise. Worth listening to the explanations as ignoring the advice can be costly. Everyone speaks to me. Professional organisation. Immediately feel part of the organisation. Made to feel very welcome.

Very happy with the service I receive. You do everything for me. I do nothing myself. I’ve got no worries at all. Everything is sorted for me. You can always get hold of someone and receive good advice quickly. Very happy

Faultless, you’ve never given me any grief. Always done the books, always give me something back.

Very informative, good communication skills, no queries in recommending you. Friendly atmosphere. Fantastic Team. Very helpful and nothing seems to be too much trouble. 10 out of 10, 5 stars.

Very friendly and always approachable. Good team atmosphere and dedicated to the job. Professional outlook. Reliable, Easy to work with. Whenever I phone up I can just get advice. I feel you always have time. Whenever I ask a question you will go away and find an answer. This is very personalised. Come back to me when you say you will. You make me feel like you’re MY PERSONAL ACCOUNTANT, just like you’re working for ME. Not just a warm office but a warm heart. A nice cup of tea as well.

Very friendly, always relaxed. Ring up and ask any questions. Professional and “down to earth”. Checks to make sure everything is okay. Explain issues well. Reliable and consistent. Engaged in the local community.