Pancake Race 4th March 2014

All very polite on the phone, all very nice. Very different to the people I normally ring. Extremely helpful, I came to you with a massive problem, you put my mind at ease and were really helpful. Good price as well. Felt a great deal of trust as soon as I walked through the door. Feels very one on one. Makes it a lot easier. Not rushed out the door.

Friendly. Always get an appointment. A person is always at the end of the phone. Always very polite and offer a drink. Everything is explained clearly.

Excellent, can’t fault you for anything. Always good on the phone.

Brilliant! Love it. Very professional. Made me feel very comfortable. Very polite.

Helpful, good feedback, even though the books are already processed you are aware of my business. Team are always courteous whether on phone or in person. The business is inspiring.

I’ve got your number on my phone! Staff are very polite. Nice easy and straightforward. Always looked after. Don’t really have to do a lot, which I like.

Good, quick response. Don’t tend to need too much. Clearly explained.

Very good, I look forward to our chats, I really do. Some people are really hard to talk to but you’re so easy to talk to. Very polite, kind and a happy team.

Really good. Warm. Not typical accountancy. Always offer me a drink. Polite. Know what they can do for you.

No problems. Friendly lot.