Pancake Race 4th March 2014

Friendly. Always get an appointment. A person is always at the end of the phone. Always very polite and offer a drink. Everything is explained clearly.

Very good, Always been good service. Very pleased.

Excellent, can’t fault you for anything. Always good on the phone.

I’ve got your number on my phone! Staff are very polite. Nice easy and straightforward. Always looked after. Don’t really have to do a lot, which I like.

Always upbeat, jolly. You can have a laugh. Absolutely fine team.

Good, quick response. Don’t tend to need too much. Clearly explained.

Helpful, good feedback, even though the books are already processed you are aware of my business. Team are always courteous whether on phone or in person. The business is inspiring.

Very efficient, simple to understand

Always polite and efficient. Fast at getting back to me. Always get a warm welcome.

Quite a happy team, great attitude, all have smiles on faces. Advice has sunk in – all gone in. I understand what I’ve done, what I should have done, what I shouldn’t have done. Feel apprehensive about the future but looking to receiving more good advice.