Easy and approachable. Lots of skilled advice. Teas always on the go! Like the fact that you walk straight into the office, no reception desk.

Relaxed, really nice atmosphere, genuinely put at ease, lovely environment, all pleasant, just like talking to your brother or sister, a relative, just well known. All pleasant. Ecstatic with refund.

Friendly, kind, a good cup of tea. Helpful. Easy access. Always feel welcomed. Happy with my tax repayment. Good atmosphere. Very helpful. It was a scary experience with HMRC. I feel I know what I’m doing.

Faultless, you’ve never given me any grief. Always done the books, always give me something back.

I’ve got your number on my phone! Staff are very polite. Nice easy and straightforward. Always looked after. Don’t really have to do a lot, which I like.

Welcoming, friendly staff and pretty easy going. If I have any questions you can answer them. Easy to understand everything we talk about. Happy with the service.

Easy. Do what I ask you to do. You keep it simple. I’m more than happy with the service I receive. Always on the end of the phone to help. Sort out any uncertainty with Inland Revenue.

Wonderful, helpful with tax. Made things simple so I can understand it as it’s important to me. Charming with cup of tea when I walk through the door. Very friendly team.

10 out of 10. Can’t fault you. Gave me the time I wanted to meet up. It’s all very easy.

Efficient, all right for me, not problems. Easy to get on with and you make it easy for me. It’s NOT Double Dutch. You’re friendly and break it down for me.