National Training Awards 2010 Finalist!

Helpful, professional, courteous. Spot on really. Easy to deal with and local. Just come in when we want. Friendly and always offer me a cup of coffee. Just come in if you have a problem. There is no fear of meeting “The Accountant” and they speak plain English. Easy to ask any questions.

I make a phone call and you give me all the advice straight away. That’s just what you want. All friendly. You reply to me as soon as you get the information.

Welcoming, friendly staff and pretty easy going. If I have any questions you can answer them. Easy to understand everything we talk about. Happy with the service.

Friendly, kind, a good cup of tea. Helpful. Easy access. Always feel welcomed. Happy with my tax repayment. Good atmosphere. Very helpful. It was a scary experience with HMRC. I feel I know what I’m doing.

Friendly and approachable. Clear explanations and precise. Worth listening to the explanations as ignoring the advice can be costly. Everyone speaks to me. Professional organisation. Immediately feel part of the organisation. Made to feel very welcome.

When I ring up they are always friendly, courteous and give an answer quickly. Really good friendly service. Like the fact that they are not so big. Not left out in the cold, like just a number.

Relaxed, really nice atmosphere, genuinely put at ease, lovely environment, all pleasant, just like talking to your brother or sister, a relative, just well known. All pleasant. Ecstatic with refund.

Really good. Warm. Not typical accountancy. Always offer me a drink. Polite. Know what they can do for you.

Wonderful, helpful with tax. Made things simple so I can understand it as it’s important to me. Charming with cup of tea when I walk through the door. Very friendly team.

What I like is the the friendly approach. Don’t feel like a statistic. Feel like I’m being looked after on a personal level. Go out of your way so that you fit into my time frame.