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What I like is the the friendly approach. Don’t feel like a statistic. Feel like I’m being looked after on a personal level. Go out of your way so that you fit into my time frame.

Helpful, good feedback, even though the books are already processed you are aware of my business. Team are always courteous whether on phone or in person. The business is inspiring.

Understanding and go the extra mile to help. Easy to understand and explanations are clear. Very good staff, very pleasant, helpful, welcoming and a good cup of coffee. Saved me a lot on my tax and can trust them.

I make a phone call and you give me all the advice straight away. That’s just what you want. All friendly. You reply to me as soon as you get the information.

All very polite on the phone, all very nice. Very different to the people I normally ring. Extremely helpful, I came to you with a massive problem, you put my mind at ease and were really helpful. Good price as well. Felt a great deal of trust as soon as I walked through the door. Feels very one on one. Makes it a lot easier. Not rushed out the door.

Friendly. Always get an appointment. A person is always at the end of the phone. Always very polite and offer a drink. Everything is explained clearly.

Very friendly, always relaxed. Ring up and ask any questions. Professional and “down to earth”. Checks to make sure everything is okay. Explain issues well. Reliable and consistent. Engaged in the local community.

Brilliant! Love it. Very professional. Made me feel very comfortable. Very polite.

Very helpful, very friendly, take away all my worries. Nice to be known as a person not a number.

Efficient, all right for me, not problems. Easy to get on with and you make it easy for me. It’s NOT Double Dutch. You’re friendly and break it down for me.