Meeting HRH The Duke of York – 14th March 2014

Friendly. Always get an appointment. A person is always at the end of the phone. Always very polite and offer a drink. Everything is explained clearly.

Do a cracking job, good cup of coffee. Friendly, is great.

Received an excellent service. I never have to wait very long to receive information. Approachable, efficient and quick responses. It’s great to be able to get an answer. Somewhere else I found I never could. Tone of emails are great as you understand what’s going on.

Brilliant. Can’t fault anything. Always pleasant. Ask a question and get the right answer. Feel like I’ve known them for years. Under no pressure to sign and go away. Always ask if I would like a drink.

Welcoming, friendly staff and pretty easy going. If I have any questions you can answer them. Easy to understand everything we talk about. Happy with the service.

Very happy, give you a 100% for how well you work with us. Professional but more than an accountant, a business advisor, you go the extra mile. You are more than the accountant, its important to have that back up – you work like a friend, like family.

Very efficient, simple to understand

Friendly, kind, a good cup of tea. Helpful. Easy access. Always feel welcomed. Happy with my tax repayment. Good atmosphere. Very helpful. It was a scary experience with HMRC. I feel I know what I’m doing.

Very friendly, always relaxed. Ring up and ask any questions. Professional and “down to earth”. Checks to make sure everything is okay. Explain issues well. Reliable and consistent. Engaged in the local community.

Very good, I look forward to our chats, I really do. Some people are really hard to talk to but you’re so easy to talk to. Very polite, kind and a happy team.